Privacy Policy

HDQ Pty Ltd t/a HDQ Consulting (ABN 45 157 757 652) is committed to providing quality services to you, and this policy sets out our ongoing obligations in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.

What is personal information and why do we collect it?

Personal information is information or an opinion that identifies an individual. We collect it so we can provide our services to you, provide information to our clients, and carry out our marketing. We may collect it through interviews, correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, and from third parties.

When we collect personal information we will, where appropriate and practicable, explain to you why we are collecting it and how we plan to use it.

Sensitive information

Sensitive information includes information about your racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. Sensitive information will be used by us only for the primary purpose for which it was obtained, for a directly related secondary purpose, or with your consent — or where otherwise required or authorised by law.

Third parties

Where reasonable and practicable, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances, including: third parties where you consent to the use or disclosure; and where required or authorised by law.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most of the personal information is, or will be, stored in client files which we keep for a minimum of seven years.

Access to your personal information

You may access the personal information we hold about you, and ask us to update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

HDQ will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we may require identification from you before releasing the requested information.

Maintaining the quality of your personal information

It is important to us that your personal information is up to date. We will take reasonable steps to make sure that it is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This policy may change from time to time and is available on our website.

Privacy policy complaints and enquiries

If you have any queries or complaints about our privacy policy, please get in touch.